Communicating without clutter
I often hear clients exclaim that even though they communicated their message, it still wasn’t heard. It’s a frustrating situation: the organization takes tremendous time and effort to get the …
Blog
Designing business forms
Designing Business Forms Do you require that clients fill in forms? I’m going to go out on a limb and say you answered ‘yes.’ These can be for everything from …
Why you need a style guide
One of my most loved corporate documents has to be the style guide. Sure, strategic plans are full of important information and often directly impact the day-to-day operation and success …
9 steps to a crisis-free crisis comms plan
Spoiler: The first six steps take place before the crisis happens No one ever wants a crisis. By their very nature they are unpredictable, frightening, and can sometimes come with loss …
Authentic engagement in the municipal world
Last week I spent a couple of days in beautiful Prince George, B.C.’s de facto northern capital. I was there to speak to senior municipal administrators at the NCLGMA conference …
Welcome to The Flow Group
So now what? Launching a business is equal parts exhilaration and fear, which thankfully is a good thing. I’m here because I love what I do: strategic communications, branding, social …